Refund Policy

At Smartology Online Shop, we are committed to customer satisfaction. If you are not completely satisfied with your purchase, we're here to help.
 

Refund Eligibility:
 

• Items must be returned within 30 days of purchase for a full refund.

• Products must be in their original condition, including packaging, tags, and accessories.

• Proof of purchase is required for all refunds.
   

Non-refundable Items:

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• Digital products, custom-made items, and perishable goods are not eligible for refunds.

• Sale items are final and cannot be refunded.
   

Process for Requesting a Refund:
 

• To initiate a refund, contact our customer support team with your order details and reason for the return.

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   

Refund Processing:
 

• Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds:
 

• If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted.
   

For any questions or clarifications regarding our Refund Policy, please contact us.